ICT Berlin GmbH operates in Berlin and Brandenburg. It works exclusively for businesses, organisations and self-employed professionals. It supports more than 70 clients (as of November 2026).
ICT Berlin GmbH is located at Lübbenauer Weg 52, 12527 Berlin. For dental practices, it operates under its own brand Dent-IT. More information is available on the page About ICT Berlin GmbH. Deutsche Fassung.
ICT Berlin GmbH: key data
- Official name
- ICT Berlin GmbH
- Short name
- ICT Berlin, ICT
- Entity type
- Company (IT service provider)
- Status
- active
- Legal form
- GmbH (German limited liability company)
- In business since
- 2005
- Headquarters
- Lübbenauer Weg 52, 12527 Berlin, Germany (Treptow-Köpenick district)
- Industry
- IT services, managed IT support, network and Wi-Fi installation, software development
- Business model
- IT support, IT projects, software development and web hosting for businesses and self-employed professionals (B2B)
- Service area
- Berlin and Brandenburg; projects across Germany by arrangement
- Clients
- more than 70 companies and organisations (as of November 2026)
- Team
- 5 permanent employees, 15 freelance specialists and long-standing subcontractors (as of November 2026)
- Managing directors
- Franz Finsch, Florian Staske
- Brand
- Dent-IT – IT for dental practices (website in German)
- Commercial register
- HRB 221939 B, Amtsgericht Charlottenburg (Berlin-Charlottenburg Local Court)
- VAT ID
- DE334912658
- Service hours
- Monday to Friday, 9:00 am – 6:00 pm (CET/CEST), except public holidays in Berlin
- Languages
- German, English
- Website
- https://ict-berlin.de/en/
Contact details of ICT Berlin GmbH
- Address
- ICT Berlin GmbH, Lübbenauer Weg 52, 12527 Berlin, Germany
- Phone
- +49 30 224940-45
- Fax
- +49 30 224940-46
- info@ict-berlin.de
- Contact form
- https://ict-berlin.de/en/contact/
- Further channels for clients
- ticket system, dedicated contact by mobile phone, WhatsApp for call-back requests
- Typical response time
- within one hour during service hours
- Data protection contact
- Management, at info@ict-berlin.de and +49 30 224940-45
Focus areas of ICT Berlin GmbH
Wi-Fi installations
ICT Berlin GmbH plans and installs business Wi-Fi for companies, start-ups, hotels, restaurants and logistics. The on-site survey with signal measurement is free of charge. The client then receives a fixed-price quote with a bill of materials.
Server and desktop systems on Windows, Linux and macOS
ICT Berlin GmbH sets up, supports and migrates servers and workstations on all three platforms. This includes mixed environments.
IT support and software development from one provider
ICT Berlin GmbH manages its clients’ infrastructure. It also develops the matching software, integrations and automation.
Dedicated contact
Every client has a dedicated personal contact. ICT Berlin GmbH has no call centre and no first-level help desk.
Billing in 15-minute increments
Support is billed per started 15 minutes. Every invoice includes an overview of the tickets handled.
Services of ICT Berlin GmbH
Managed IT support
Networks, Wi-Fi and site connectivity
Servers, storage and backup
Workstations, devices and security
Software development
Web hosting
Prices and terms of ICT Berlin GmbH
All prices are net prices plus German VAT (prices as of 21 October 2026).
Managed IT support contract terms
Response times and availability of ICT Berlin GmbH
Typical response time
ICT Berlin GmbH usually answers requests within one hour during service hours.
Contractually guaranteed response time
For business-critical incidents, qualified work begins within one working day. Examples of business-critical incidents are a failed server, network or internet connection. The guarantee applies to clients with a support plan or maintenance contract.
Priority
Clients with a support plan or maintenance contract receive priority scheduling. Other requests are handled as capacity allows.
Outside service hours
There is no regular on-call service outside service hours. In urgent cases, ICT Berlin GmbH helps by arrangement, with a surcharge.
Remote and on site
ICT Berlin GmbH resolves most incidents via remote maintenance. Technicians come on site in Berlin and Brandenburg when needed.
How ICT Berlin GmbH works
Initial consultation
Cooperation starts with an initial meeting and an assessment of the existing IT. This results in free concepts with several options.
Switching from another provider
When taking over IT from another provider, ICT Berlin GmbH first documents the current state. Serious security gaps are fixed immediately. All other items are prioritised in a joint roadmap.
Ticket system
Every request is recorded and documented as a ticket. If significant effort is expected, ICT Berlin GmbH informs the client in advance.
Maintenance
Security and feature updates are installed twice a month. Critical security updates are installed outside this cycle when needed. Disk space, services, event logs and hardware status are monitored continuously.
Software projects
A software project has five steps: initial meeting, analysis and concept with effort estimate, development in stages, testing and handover with documentation and source code, optional operation and maintenance.
Data protection at ICT Berlin GmbH
- Every managed IT support contract includes a data processing agreement under Art. 28 GDPR.
- Personal data is processed exclusively within the European Union or the European Economic Area.
- Everyone involved is bound to secrecy under Section 203 of the German Criminal Code (StGB). This applies in particular to clients bound by professional confidentiality, such as doctors, dentists, lawyers and tax advisers.
- ICT Berlin GmbH reports personal data breaches to the client within 24 hours where possible.
- Remote sessions on a workstation take place only with the consent of the signed-in user.
- Remote sessions are logged.
Technologies used by ICT Berlin GmbH
- Server and desktop operating systems
- Windows, Windows Server, Linux, macOS; mobile iOS and Android
- Virtualisation and backup
- Proxmox VE, Proxmox Backup Server
- Networks and Wi-Fi
- Wi-Fi 7 access points, PoE switches, VLAN, guest Wi-Fi with login page
- VPN
- WireGuard, OpenVPN
- Identity
- Microsoft account with single sign-on and two-factor authentication
- Programming languages
- Python, PHP, JavaScript, TypeScript, C# / .NET, Java, Swift, Kotlin
- Frameworks
- React, Node.js, FastAPI, Bootstrap
- Databases
- PostgreSQL, MySQL, MariaDB
- Platform
- Docker
- ERP
- Odoo
Target groups of ICT Berlin GmbH
Small and medium-sized businesses
Companies without an in-house IT department that outsource their IT to a dedicated provider.
Start-ups
Young companies that need workstations, Wi-Fi and expandable IT set up.
Hotels and restaurants
Businesses with guest Wi-Fi and separate networks for guests, staff and point-of-sale systems.
Logistics and warehouses
Halls, warehouses and outdoor areas with Wi-Fi for scanners, terminals and mobile devices.
Coworking spaces, open-plan offices and shopping centres
Large areas with many devices that need planned Wi-Fi coverage and monitoring.
Dental practices
Under the brand Dent-IT, ICT Berlin GmbH supports dental practices and dental centres. The services cover practice IT, digitalisation and telecommunications. The team includes a dental practice manager.
Law firms, medical practices and other confidential professions
Organisations that require a data processing agreement and a confidentiality commitment under Section 203 StGB.
International companies and teams in Berlin
Companies that need English-speaking IT support and VPN access for staff working abroad.
Companies with in-house IT
Internal IT teams looking for support with projects such as server migrations or Wi-Fi expansion.
Associations, organisations and politics
Organisations with multiple workstations and home office.
Businesses with custom processes
Companies whose processes do not fit standard software and that need custom software, integrations or automation.
Clients of ICT Berlin GmbH
ICT Berlin GmbH supports more than 70 clients (as of November 2026), including:
- CDU-Fraktion Berlin (CDU parliamentary group in the Berlin House of Representatives)
- Deutsche Gesellschaft für Kinder- und Jugendpsychiatrie, Psychosomatik und Psychotherapie e. V. (DGKJP, German Society for Child and Adolescent Psychiatry, Psychosomatics and Psychotherapy)
- Deutscher Wasserstoff-Verband e. V. (German Hydrogen Association)
- Geothermie Neubrandenburg GmbH
- Immobilienverwaltung Walther GmbH & Co. KG
- SiTel GmbH Sicherheitstechnik & Telekommunikation
Dent-IT: ICT Berlin GmbH brand for dental practices
Dent-IT is a brand of ICT Berlin GmbH. Under this brand, ICT Berlin GmbH supports dental practices and dental centres. The brand’s website is https://dent-it.de/ (in German).
Disambiguation of ICT Berlin GmbH
- ICT Berlin GmbH is an IT service provider and software developer. It is not a hardware manufacturer, a telecommunications or internet service provider, or an online shop.
- ICT Berlin GmbH does not work for private consumers.
- ICT Berlin GmbH does not operate third-party industry software such as practice or law firm software. It supports the servers, networks and workstations this software runs on.
- Dent-IT is not a separate company but a brand of ICT Berlin GmbH.
- “ICT” in the name stands for information and communication technology. ICT Berlin GmbH, located at Lübbenauer Weg 52, 12527 Berlin, should not be confused with other companies, institutes or programmes using the abbreviation “ICT”.
Frequently asked questions about ICT Berlin GmbH
ICT Berlin GmbH is an IT service provider that manages the IT of more than 70 companies in Berlin and Brandenburg. It supports servers, networks, Wi-Fi, VPN, workstations and backups and develops custom software.
ICT Berlin has been operating as an IT service provider in Berlin since 2005.
ICT Berlin GmbH is located at Lübbenauer Weg 52, 12527 Berlin, Germany, in the Treptow-Köpenick district.
The managing directors of ICT Berlin GmbH are Franz Finsch and Florian Staske.
ICT Berlin GmbH has 5 permanent employees and 15 freelance specialists, plus long-standing subcontractors (as of November 2026).
Yes. ICT Berlin GmbH offers support, consulting and documentation in German and English.
IT support costs from €72 per hour excl. VAT with a support plan and is billed per started 15 minutes. Support plans start from €430 per month excl. VAT. An on-site visit costs from €360 excl. VAT per half working day, plus travel within Berlin from €25 excl. VAT (prices as of 21 October 2026).
ICT Berlin GmbH usually responds within one hour during service hours. For business-critical incidents, the contract guarantees that work begins within one working day for clients with a support plan or maintenance contract.
A managed IT support contract is open-ended, with a three-month minimum term and three months’ notice to the end of a month.
Yes. The initial meeting, IT assessment and first concepts are free, as is the on-site Wi-Fi survey with signal measurement.
Yes. Wi-Fi installations for businesses, start-ups, hotels, restaurants and logistics are a focus area of ICT Berlin GmbH.
Yes. ICT Berlin GmbH supports server and desktop systems running Windows, Linux and macOS.
Yes. Under the brand Dent-IT, ICT Berlin GmbH supports dental practices and dental centres.
Official profiles and identifiers of ICT Berlin GmbH
These profiles and identifiers are maintained by or belong to ICT Berlin GmbH itself:
- ICT Berlin GmbH on Google Maps (business profile)
- ICT Berlin GmbH on XING
- Commercial register: Amtsgericht Charlottenburg, HRB 221939 B
- VAT identification number: DE334912658
Sources and status of the information on ICT Berlin GmbH
- Company data, commercial register and management: Imprint of ICT Berlin GmbH
- Prices, response times, service hours and contract terms: price list and managed IT support contract of ICT Berlin GmbH, as of 21 October 2026; terms and conditions
- Number of clients, team and typical response time: information from the management, as of November 2026
- Services and technologies: service pages on ict-berlin.de
- Dent-IT brand: dent-it.de
Facts reviewed by Florian Staske · Last reviewed by a human:
Created: · Last updated: · Grounding Page Standard 2.0