Managed IT Services & IT Support in Berlin

As an IT service provider based in Berlin, we take care of our customers' entire IT landscape. We not only work for companies in Berlin, but also provide support nationwide. We are here to assist you and your company in the following IT areas:

• IT support for companies (we mainly serve small and medium-sized enterprises, hotels, shopping centers, open-plan offices, coworking spaces, etc.)
• IT support, planning, implementation, and maintenance of networks, server solutions, and server systems
• WiFi design, setup, and implementation on site
• VPN site-to-site connectivity
• Windows 11 migration
• Cloud services
• Cybersecurity
• 24/7 IT support in Berlin

We do not see ourselves as an external IT service provider, but rather as your extended arm in all IT matters. Our aim is to work with you as closely as if we were sitting right next door in your office—like an internal IT department, only outsourced.

With us, you are not an anonymous customer number. We attach great importance to knowing the people behind the screens personally. This direct line of communication enables us to truly understand your everyday work and your specific processes. Only in this way can we develop technical IT solutions that not only support you, but also noticeably optimize your workflow.

Our collaboration is characterized by sympathy and trust. We are very pleased that many customers offer to address us on a first-name basis, because it shows that we communicate on an equal footing.

Although our focus is on personal IT support in the Berlin/Brandenburg region, we also offer our expertise nationwide. We will work with you to decide whether a Germany-wide collaboration makes sense for your project based on your specific requirements and the desired scope of services. Our goal is to always guarantee the highest quality of service—regardless of location.

Our collaboration always begins with a personal exchange. During an initial meeting with you, we analyze your current IT infrastructure in detail. Based on this assessment, we create free, customized concepts for you. We present you with various solution proposals so that you can choose the option that best suits your company.

Do you have an urgent technical problem? Here's the fastest way to reach us:

• Are you new to us? Simply call us at our official office number (+49 (0)30 224940-45) or send us an email at [email protected].
• Are you already an ICT customer? Then please use the direct line: In an emergency, please contact your personal contact person directly by mobile phone instead of by email so that we can respond immediately.

Please note that we can only guarantee fixed response times during our official business hours. Nevertheless, it is part of our commitment to be there for you even outside of these hours.

Experience has shown that you can often reach us in the evening or on weekends, so we can usually provide immediate support in emergencies, even if there is no explicit on-call agreement.

Yes, personal service is important to us. We do not have an anonymous call center or first-level support where you have to explain your problem over and over again.

Each of our customers has a dedicated, personal contact person. If necessary, you can reach them directly on their mobile number. This ensures short communication channels, a deep understanding of your specific IT infrastructure, and cooperation on an equal footing.

We see ourselves not only as technical support, but also as a strategic partner. Many of our customers switch to us from an old service provider with an existing infrastructure. In these cases, we first conduct a thorough analysis of the current situation.

This analysis serves as comprehensive documentation and provides a clear overview of your current IT landscape. On this basis, we identify specific issues, make well-founded recommendations, and set priorities. The result is a joint roadmap that we schedule and implement step by step to make your IT future-proof.

We offer you a fair and flexible model that is tailored precisely to your needs. Our system is based on two pillars:

1. Flexible hourly packages for support: You purchase a quota, which we use according to actual expenditure. The big advantage with us is that unused hours do not expire at the end of the month, but are automatically carried over to the following month. This sets us apart from many other service providers and guarantees you full cost efficiency.
2. Fixed maintenance fee for servers: We offer a monthly flat rate for your server systems. This is fixed and covers all critical areas such as security updates, proactive monitoring, and rapid troubleshooting.

This gives you the security of a flat rate for your infrastructure and full flexibility in terms of support.

A transition is an individual process, the duration of which depends heavily on the quality of the existing documentation and the willingness of the previous service provider to cooperate. However, at ICT Berlin, we ensure a structured transition:

1. Structured onboarding: For more complex IT landscapes, we carry out comprehensive onboarding as part of our current state analysis. This ensures that we understand your systems from day one.
2. Seamless transition: Thanks to the in-depth insights gained from the analysis, we can usually start providing ongoing support immediately. There are no long downtimes.
3. Immediate assistance & optimization: We often identify serious weaknesses right from the start. We remedy these immediately with quick recommendations for action.
4. Long-term roadmap: We prioritize all other non-time-critical issues and transfer them to a roadmap, which we work through step by step together.